Circling back to the foundation from CALMS to KALMS
summary
Argues for swapping the C in CALMS for KALMS to make kindness an explicit value, backed by concrete practices: blameless postmortems, joint ownership, active listening, and sharing vulnerability. Uses Ted Lasso as an illustrative cultural example, cites pandemic and 2020 social reckoning as causes for changing workplace norms, reports more visible diversity now than ten years ago but still not enough, and warns that kindness preserves long‑term outcomes versus short‑term cost cutting.
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