There are no soft skills making empathy actionable
summary
A LinkedIn training production initially fails when reading from a teleprompter with a full crew but succeeds after switching to a solo camera setup, resulting in a published course and a repeat commission. Core claim: empathy must be actionable via three behaviors — patience, perspective, connection — with concrete tactics like turning off alerts, repeating or rephrasing what was heard, and stating intent up front. Cited outcomes: teams with higher employee engagement show 23% more profitability and 90% of employees would stay at an empathetic employer.
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chapters (5)
- 0:00Introduction
- 8:48Defining empathy
- 15:06Empathy in corporate settings
- 27:07Key empathy behaviors
- 37:00Closing
