How To Manage Performance Like a Product
summary
Argues that teams should manage performance like a product by turning RUM and synthetic monitoring plus customer surveys into measurable goals, a business case, and a scoring system to prioritize fixes. Shows an impact score tying RUM to revenue and cites a concrete result: a 0.85s page load cut that drives a 7% conversion lift with bounce down 7% and engagement up ~10%. Recommends A/B testing, postmortems, and iterating against prioritized, measurable success criteria.
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chapters (8)
- 0:00Start
- 6:36measuring your stakeholders
- 11:29understand what are the most important elements of your site
- 12:03convince stakeholders of the value of your project
- 12:57measuring the right metrics for your company
- 13:51defining your business case
- 21:23measure your results
- 22:37communicate out your results
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