Disabusing the notion of services
summary
Argues that services are engineered environments linking artifacts, events and institutions — from airline ground operations and runways to ballots, the Svalbard-like seed vault holding 40 million seed samples and national power grids — and that their design reveals hidden tradeoffs. Uses a human-centered design lens and real-world examples to claim every service decomposes into 32 parts and to insist value is measured as outcomes not experience, showing why some services behave as non‑excludable public goods.
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