Leveraging APIs for Aviation
summary
Built a contactless end-to-end passenger journey at Bangalore airport by leveraging existing and new APIs to stitch together airline, airport, security and GDS systems (SITA/Sabre mentioned) and new scanner/printing hardware, all developed and integrated in two weeks during lockdown while teams work remotely. Features include mobile check-in, scan-only kiosks, contactless boarding gates and bag-tag printing; system is operational on the restart day (May 25), drew major attention (about 415k video views) and helped the airport win regional customer-experience awards.
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chapters (8)
- 0:00Introduction
- 2:30A New Normal
- 3:50Contactless Experience
- 7:35Leveraging APIs
- 11:00Aviation Business Landscape
- 14:15Revenue Enablers
- 18:40Customer Delight
- 20:23Industry Collaboration
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