Problems and Decisions: Balance Between Thinking and Acting
summary
Built a phone voice channel for an AI agent hits unacceptable latency because LLM/STT/TTS providers lack SLAs and the platform is optimized for throughput not real‑time. Problem framing shifts from “reduce latency” to “reduce caller frustration,” leading to rapid experiments like beep acknowledgment and background noise that measurably calm users. For big, hard‑to‑revert architecture choices the team mandates POCs, no vendor lock‑in, and designs to isolate customer‑facing component so internal pieces can be swapped, enabling a simple fast‑to‑market path that’s easy to revert.
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chapters (5)
- 0:00Decision-making questions
- 1:09Latency as caller frustration
- 6:30Decision matrix and consequences
- 9:59Easier decision reversals
- 14:32Two daily questions
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