Innovating with Accessibility: Experiences from Banking and the Public Administration
summary
How accessibility can drive innovation in banking and public administration by treating accessibility and usability as intertwined design levers. The talk presents two case studies—improving the Trento Provincial Service Catalogue and making Sparkasse’s digital services accessible—using expert reviews and real-user testing to reduce design technical debt, simplify UX, and support iterative, equality-focused digital transformation.
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chapters (7)
- 0:00Accessibility introduction
- 3:13Accessibility as innovation driver
- 11:04Sparcasse and Civbank case study
- 22:53Trento Province case study
- 31:38Challenges and tips
- 39:49Accessibility expert review
- 42:22Key principles and conclusions
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