Just-In-Time Documentation: Employing Agile Methodology To Create Living Documentation
summary
Describes a concrete JIT workflow: support marks a ZenDesk custom field, a Zapier zap sends ticket data to a Google Sheet, docs author creates MVP article or updates existing content, support can send the new link to customers, and traffic determines whether to polish or unpublish. Documents focus on buried UI fixes, multi-step walkthroughs, FAQs and workarounds. Reports metrics: 37% increase in unique sessions and quicker single-page engagement as evidence the approach scales.
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chapters (19)
- 0:00Intro
- 1:05Visioning
- 2:40Feature Guides
- 5:51Documentation
- 8:26Support
- 9:47Support Hero
- 11:04Zendesk Custom Field
- 11:38SAP
- 12:24Walkthroughs
- 15:43Youre not done
- 17:10Math
- 17:25Feedback
- 17:58Does JustInTime Documentation Work
- 18:41Single Page Documentation
- 19:01Documentation Job
- 20:25Documentation Example
- 21:19What Ive Learned
- 22:51Documentation is Its Own Product
- 23:54Start From Scratch
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