AI for Citizen Empowerment in Public Service Design
summary
Elisa Briones from the Gobierno Lab describes three concrete projects that use information architecture to empower Chilean citizens in public service design. The talk covers practical applications of IA methods and tools within government initiatives to improve citizen participation and access to services.
AI-written summary · about
chapters (7)
- 0:00Introduction
- 1:17Information architecture in processes
- 3:25Three application examples
- 3:46Public innovation directive design
- 10:03Clear citizen accounts design
- 13:39Internal public program design
- 18:21Conclusions and tools
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