VOICE Summit 2019 | VED Talks | Dustin Coates | July 23
summary
Claims that voice apps can add enhance entity resolution today by using built‑in Alexa/Google tooling plus external search to resolve ambiguous requests (example: resolving “team that won the 2005 World Series”), and that one customer’s chatbot had 40% unmatched intents which the system routes to FAQ/helpdesk or sends a card to the phone. Recommends progressive revelation (generic prompt, then progressively specific guidance) and being multi‑platform (website, mobile, assistant) so users are served “where they are.”
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