The Tester's 3 C's: Criticism, Communication and Confidence
summary
Testers are professional critics and the session gives concrete tactics: a four‑step DASR: describe Affects Specify Reaffirm script for delivering criticism, the fogging comeback for vague attacks, and sample push vs pull dialogues that win an extra week or head off lost customers (example: available environments cover ~50% of customer devices). Practical tips include pairing to fix recurring boundary bugs, checklists, role‑specific push/pull choices, and rehearsed confidence techniques.
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chapters (8)
- 0:00Tester's 3 C's intro
- 1:26Criticism and tester mindset
- 9:34Giving criticism effectively
- 16:39Two-way communication importance
- 19:56Push vs pull communication
- 29:14Virginia Satir's model
- 32:07Confidence in testing
- 37:29Summary of 3 C's
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