Agentic Commerce: The New CX From Discovery to Execution
summary
Rezolve AI argues agentic commerce already moves discovery, decisioning and purchase off brand sites into AI surfaces like ChatGPT and Perplexity, backed by specific data: AI referral traffic ~1% and +400% YoY and AI-driven visits show 42% higher conversion, 48% more time on site, 13% more pages. Demoed is an agent that curates outfits, orders with FedEx delivery and handles returns. Industry readiness is low: ~4/10 catalogs ACO-ready, ~5/10 lack operational reliability; Worldpay surveyed 8,000 shoppers on delegation and regional trust varies widely.
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chapters (10)
- 0:00Introduction to agentic commerce
- 3:11Demo of agentic commerce experience
- 5:01AI referral traffic growth and impact
- 8:14Retailer readiness for AI agents
- 11:27Agentic Commerce Optimization explained
- 13:15New CX for agent-driven journeys
- 15:41Five layers of agentic trust
- 17:25Human trust in AI shopping autonomy
- 19:53Agentic commerce in Southeast Asia
- 21:40Company introduction and closing
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