Reliability Runs Efficiently at the Junction of Automation and Agile
summary
Enterprise automation wires agile workflows to a single source of truth: lightweight Python discovery and work-item scripts run in AWS Lambda, store state in DynamoDB and call ServiceNow API (boto3 used for AWS). Proof of concept starts with 8 controls and 2 apps, scales to 50 control categories and 1,300 applications; daily scripts create and update Jira work items, assign clear owners, validate remediation, and cut feature-team run work from ~45% to ~30%. Multiple patents and internal awards confirm it works.
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chapters (13)
- 0:00Introduction and setup
- 1:02Talk overview and agenda
- 2:06Background and operating model
- 3:32Problem with email notifications
- 4:17Agile approach to remediation
- 6:28Automation architecture overview
- 7:32Discovery scripts and resource assessment
- 8:37Work item creation and assignment
- 10:05Automated updates and validation
- 11:29Results and adoption metrics
- 12:55Continuous improvement efforts
- 13:37Future enhancements
- 14:18Closing remarks and Q&A
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