Pro Tip: Save Money on Outages by Having a Bot Do the Heavy Lifting

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" summary

Covers Microsoft Azure’s use of an intelligent bot to automate impact assessment, mitigation and incident/problem management during outages, replacing slow manual steps to save downtime minutes. Describes the operational strategy, user-driven design approach, guiding principles and lessons learned that produced the projected time and cost savings.

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" chapters (23)

1. 0:00Intro
2. 0:24Incidents are going to happen
3. 0:44Some incidents run longer!
4. 0:54Crush downtime minutes
5. 1:54Customer trust
6. 2:44Why do some incidents run longer?
7. 2:59Happen in the wrong time
8. 4:52Manual Tasks
9. 6:30Share knowledge
10. 6:46What is the health of cluster xyz?
11. 6:57How compute is doing in west us?
12. 7:50Saved human toil
13. 8:48Tip: Try to use Natural Language
14. 10:01Automate response activities
15. 10:46Impact Assessment
16. 12:44Triage and Diagnosis
17. 15:33Insights
18. 18:24Tip: Bot provide information pro-actively
19. 18:49Tip: Make it Intelligent Use Machine Learning
20. 19:29Increase the team morale
21. 19:49Tip: Need to be extensible
22. 20:12Tip: Autonomous Incident Management
23. 20:37Bringing the Advanced Computing Community Together Since 1975