The New Rules of UX Writing
summary
Nine concrete rules: start by defining the audience (e.g. build for film obsessives not “people who like movies”), pick words that shape behavior (compare “join” vs “subscribe” vs become a member), respect readers by letting them fix mistakes and adding guardrails (show prices, warn before a $1,200 non‑refundable purchase), and remove useless copy. Shows real UI swaps — calendar, cart wording, repair app flows — and reports AI drafts score a B‑.
AI-written summary · about
chapters (12)
- 0:00Introduction to UX writing
- 2:25Defining your audience
- 4:53Choosing effective words
- 8:26Respecting the reader
- 12:41Providing vital information
- 16:45Finding moments for voice
- 20:05Deleting unnecessary text
- 21:52Matching UI to components
- 23:11Establishing a worldview
- 25:59Writing as design
- 27:29Writing for people
- 28:06Q&A and closing thoughts
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