Scale By the Bay 2021 intro video by Alyona Medelyan
summary
Company builds a SaaS product that analyzes large volumes of unstructured feedback using NLP, moves from bootstrapped prototype to YCombinator and VC funding, and lands customers including LinkedIn, DoorDash, and ManpowerGroup. Covers concrete steps for turning research code into a paid product, hiring and role changes when a founder becomes CEO, and operational practices for running a remote-first team across time zones while scaling customer onboarding and support.
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