Using AI to Scale Product Growth
summary
Box describes concrete work: built Box Skills to run third‑party image/audio/video models over tens of thousands to millions of files for automatic tagging, and built Box Graph to map people‑content interactions to power recommendations and anomaly detection. Internal content doubles every 12–14 months; a call‑center example analyzes 5,000 recorded calls for topic and sentiment to find what works. Key lessons: isolate customer training data, partner with Google/Amazon/Microsoft rather than rebuild everything, and aim for 10x value to overcome inertia.
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chapters (10)
- 0:00Introduction and welcome
- 1:45Box’s role in digital transformation
- 3:08AI as the third megatrend
- 5:15Box Skills and AI automation
- 6:21Focusing on customer problems
- 9:09Scaling product growth with AI
- 12:20Lessons from AI adoption
- 15:08AI and human collaboration
- 17:14Societal impact of AI disruption
- 19:24Closing remarks and Q&A
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