Ch. 1: Corporate Narrative
summary
Company claims a single-platform solution called Customer 360 that stitches sales, service, marketing and commerce data together, embeds Einstein AI across apps to power over 7 billion predictions per day, and plans to buy Tableau to layer analytics on top. Learning platform Trailhead reports 14 million badges and adds email best-practices and a developer marketing cloud certification. Cites concrete results: Adidas gets 60% revenue online with 35% from predictive recommendations; a survey of 8,000 people across 16 countries finds 78% expect continuous experiences.
AI-written summary · about
chapters (9)
- 0:00Welcome to connections
- 2:30Values and social impact
- 5:18Trust and company culture
- 9:48Trailblazers and State Farm
- 14:24Customer centricity interview
- 20:40Learning with Trailhead
- 22:54Customer 360 and evolution
- 28:33Product innovation and AI
- 33:53Ecosystem and closing
related talks
15mTableau and Einstein Analytics Coming Together
48mUnlocking the Future: See How AI Is Transforming Analytic Applications
07mOne-on-One with Dan Aldis
15mCode, Clouds, and AI: A Quick Look into Salesforce Developer Insights
40mInsights and Key Learnings on Our AI Journey
22mDesigning and Delivering Experiences using Machine Learning and AI
29mKeynote: How to start a startup for AI Engineers
11mEinstein Discovery in Tableau