~/talk

PNSQC 2014 - Jon Bach

on YouTube 01h 22m
Talkat PNSQC 2014 · 2014-10-20..10-22· [testing, developer-experience]

speaker

name:Jon Bach
x:jbtestpilot

resources

video:https://youtu.be/RoBoTsce4qM
slides:none on file

summary

Explains how eBay measures and improves live site quality with concrete practices: an NPS callback program that surfaces customer pain, daily mission operations calls for 24‑hour incidents, weekly lists of overdue and P1 bugs, and a live experimentation pipeline that runs AB testing in flight. Describes tooling and rituals used: a public bug inbox, screencast “video specs” for automation, a rapid testing intensive with ~80 testers, playful lego bug bricks to drive fixes, and a public persona Bug Hunter@ebay.com to triage real reports.

AI-written summary · about

chapters (4)

  1. 0:00Start
  2. 13:59What's the quality right NOW?
  3. 56:30Some eBay "Open Book" charters
  4. 57:48Is it good enough?

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