Communication - the Crucial Key to Success in Uncertainty
summary
Claims that VUCA maps to fuka and bani and that communication quality beats quantity drive the talk: concrete techniques include kanban and visualizations, yellow and red cards for meetings, timeboxes, a written communication protocol, and a periodic communication health check to measure change. Cites Netflix chaos monkey, meditation for resilience, and the surprising stat that only two percent multitask. Emphasis is on specific practices that get built and measured rather than slogans.
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chapters (13)
- 0:00Communication as crucial skill
- 2:51Why communication is hard
- 9:32FUKA model for uncertainty
- 13:26BANI model impact
- 15:14Cynefin solutions for complexity
- 19:07Communication: behavior and technique
- 24:25Risks of bad team communication
- 27:56Culture of appreciative communication
- 30:01Key concepts for complex communication
- 36:45Visualization in communication
- 40:18Multitasking harms communication
- 43:53Measuring team communication health
- 45:19Q&A
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