Oracle TV from CloudWorld 2023: Doug Kehring
summary
Oracle explains a practical playbook: centralizing customer success, running the company on Oracle Cloud end to end, and publishing step‑by‑step playbooks that include processes, culture change, and automation. Examples include finance closing faster — Oracle reports earnings faster than any S&P 500 company — a 30,000 sq ft Chicago industry lab where a robot scans with Faro Technologies after worker training, and customer cases like Diebold Nixdorf achieving 96% self‑service and headcount reports cut from weeks to minutes.
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chapters (8)
- 0:00Focus on customer success
- 1:37Customer success circuit
- 3:04The Oracle playbook
- 5:59Operational benefits
- 8:46Embracing technology change
- 11:53Modernizing HR with Oracle
- 14:00Supply chain command center
- 16:19Closing and future outlook
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