Women in Leadership Panel: Customer Empathy and Business Agility

on YouTube ↗18m

" summary

Panel compares concrete moves at Motorola Solutions, Hyster-Yale and Oracle: reorganizing into cross-functional pods, embedding customer researchers to capture customer empathy, and shifting service models to remote diagnostics tied to device telemetry. Teams standardize profiles in Oracle CX and run rapid two-week pilots to validate new offers before scaling. Discussion names specific operational levers—skills, tooling, go-to-market steps—and reports whether each pilot is folded into ongoing ops or retired.

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" chapters (4)

1. 0:00Introduction to panel
2. 5:58Customer empathy in leadership
3. 10:40Business agility strategies
4. 16:13Q&A and closing remarks

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