Work as imagined and work as done: Mind the gap
summary
Argues that work as imagined (prescribed rules) differs from work as done (messy trade‑offs) with concrete evidence: air traffic control has a thousand pages of procedures plus many temporary operating procedures, yet most safe performance relies on undocumented adaptations shown in a Venn diagram. Identifies gaps that create risk to safety and trust, claims that those undocumented practices actually work better than strict compliance, and that secrecy preserves necessary safety margins.
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