Change is Hard: Creating an Adoption Plan to Breed Success
summary
Mayo Clinic’s clinical systems education team replaces spreadsheets with ClickUp, spending 1.5 months planning and 1 month building, then running a one-week practice window before a Tuesday go‑live. The build consolidates 12 scattered forms, automates reports that used to take 4–6 hours weekly, and integrates project intake, bug tracking and dashboards. After one year the workspace is operational with minimal support, real‑time reporting on workload and status, faster adoption than any prior tool, and measurable drops in email and manual coordination.
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chapters (8)
- 0:00Introduction and context
- 2:55Identifying the problem
- 5:22Planning and building
- 7:31Team training retreat
- 9:24Go-live strategy
- 12:43Support and feedback
- 13:53Operational mode
- 15:42Results and conclusions
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