Riding the rollercoaster of emotions
summary
A leader recounts a missed-deadline crisis where anger clouds judgment then explicitly uses three practices to prevent damage: identify situations of slight discomfort, monitor inner dialogue, and positive reframing. Tools include journaling and simple if‑then scripts; a concrete tactic is pausing a heated exchange and circling back later, which preserves the working relationship. Claims are measurable — practicing these steps reduces reactive responses — and tested here against a real deadline-driven failure at choco that resolves after the pause.
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chapters (6)
- 0:00Introduction
- 2:06Company mission
- 3:50Emotional intelligence in leadership
- 4:54Handling emotions at work
- 8:29Closing the opening story
- 9:53Recap on emotions
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