The million dollar bug: Quality leadership lessons from costly failures
summary
CrowdStrike suffers a $5.4B outage and Sonos incurs a $500M crisis after rushed rollouts; one refund of €200k (refunded) uncovers a $30M exploit risk. Companies replace 700 agents with AI then rehire humans when nuance fails. Practical remedies include staged rollouts, premortem quality audits, a weekly 30‑minute quality review for risk/confidence/action, and a shared quality confidence metric; an Epic Test Quest MVP and a GitHub toolkit via QR aim to operationalize these changes.
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