Scaling Digital Employees at China Merchants Bank in Production: A Controlled AI Agents A...
Talkat KubeCon + CloudNativeCon + OpenInfra Summit + PyTorch Conference China 2026 · 2026-09-07..09-09·
summary
China Merchants Bank runs 20,000+ digital employees with centralized templates and an AI Agent-as-a-Service platform that enforces identity, stateful persistence, role-bound permissions, and audit chains. Production controls include a Kubernetes-based sandbox using Kubernetes-native micro-VMs for isolated code execution, an MCP gateway that standardizes API schemas, approval flows and cost routing, real-time monitoring of token/GPU spend, and immutable traces tying agent ID, policy version, tool calls and external side effects for provable compliance.
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chapters (16)
- 0:00Scaling digital employees at CMB
- 1:11Defining digital employees
- 4:31Agent loop to service
- 9:13Harness runtime integration
- 12:04Channel contexts and agents
- 15:13Cloud sandbox isolation
- 18:28Digital employee requirements
- 19:53Production control challenges
- 23:25Execution tracing
- 27:08Agent security and identity
- 28:32Safe tools and MCP gateway
- 31:07MCP gateway control plane
- 33:42Agent cost management
- 36:33Audit chains
- 38:16Platform engineering
- 40:23AI-native enterprise future
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