Reliability at 45M Customers — Tools and Practices of a Digital Bank
summary
A presentation about reliability engineering at a digital bank serving 45 million clients, describing tools and practices used to operate tens of products, hundreds of services and thousands of engineers. It covers operational workflows such as deployments, rollbacks, feature toggles, backups, migrations and integrations, and how teams coordinate 24/7 to maintain service reliability at scale.
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chapters (9)
- 0:00Introduction
- 2:11Reliability definition and SLI/SLO
- 8:57Observability and data collection
- 12:54Incident management and classification
- 20:44Reliability center and standardization
- 26:46Incident response and notifications
- 33:46Customer communication during outages
- 36:58Post-incident recovery
- 38:25Summary
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