Manage a community like conducting an orchestra - with a lot of hand waving
summary
Community management is framed as behind-the-scenes conducting: study the score of the project, balance contributors (shift emphasis from dev to testing to marketing as releases approach), and assign people to concrete tasks like talks and translations. The concrete practice is relentless listening — monitoring forums, IRC and event feedback — so a manager becomes a master of listening who connects contributors and users. Example: shadowing open rehearsals reveals the real fixes before performance; a community-grown manager can succeed but passion for the project matters most as the link between project and users.
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chapters (11)
- 0:00Intro
- 0:40About me
- 1:38Conductor
- 2:20Community Manager
- 3:34Guest Conductor
- 4:59Solo Conductor
- 6:40Conductor or Community Manager
- 9:06Listening
- 13:44Being visible
- 15:58Redhead booth
- 16:38Conclusion
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