Eriol Fox on "The secret lifes of designers in Open Source"
summary
Diary studies of designers in open source find slow feedback is common and repeatedly causes designers to assume their work is poor, not just delayed. The studies log daily experiences and show frustration spikes when maintainers follow different schedules. Practical fixes shown are concrete: establish relative norms for response timelines and simple status cues such as "haven't looked at this yet" so designers know to wait rather than rewrite.
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