Support your customers with Frappe Desk
summary
Frappe Desk is an open source helpdesk extracted from ERPNext with a new UI rebuilt four times and launched July 22. It shows a single ticket list combining customer portal and support email, ticket detail view with SLA timers, linked doctypes (orders), internal comments, a knowledge base, and agent actions; early metrics are 1,100 unique visitors in the first week and 39 forks with about 100 community members. Roadmap items include dashboards, canned responses, WhatsApp and social integrations.
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chapters (12)
- 0:00Introduction to FrappeDesk
- 1:08Challenges with ERPNext support
- 2:31Development and launch of FrappeDesk
- 3:13Demo: Agent ticket view
- 6:03Demo: Ticket detail and customer flow
- 9:14Demo: Customer portal experience
- 10:42Demo: Feedback and closing tickets
- 11:25Demo: Internal agent collaboration
- 12:08Demo: Knowledge base feature
- 13:32Post-launch adoption and feedback
- 14:37Future roadmap for FrappeDesk
- 15:20How to access and contribute
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