Co-creating a community to solve complex problems at scale
summary
T4G Labs starts from a 25‑volunteer response and builds a unified toll‑free helpline plus ERPNext CRM to coordinate telecounsellors and NGOs, taking three months to align partners and three days to deploy the system. India Labor Line uses it to recover about 1.1 crore INR (now ~2 crore) in unpaid wages, operating in 5 cities with plans for 18. Focus is on deskless frontline workers and making NGO workflows, discoverability and fundraising interoperable.
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chapters (11)
- 0:00Introduction to complex problems
- 2:29T4G Labs origin story
- 4:14Co-creating solutions process
- 6:59ERPNext implementation demo
- 8:44Training frontline workers
- 10:10India Labor Line impact
- 12:14Focus on frontline workers
- 14:02Migration and climate change
- 15:46Migrant citizen registry
- 17:12Challenges in social impact tech
- 17:55T4G Academy resources
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