How AI helps The European Personnel Selection Office (EPSO) be more efficient in a transparent way
summary
EPSO deploys an AI-powered DXP on Drupal with marketing automation and a CDP, using RAG over a vector database to answer candidates’ questions with citation-backed, multilingual replies. Scale: ~400,000 annual candidates, 250 open competitions, test centers in 64 countries. Outcome: for every 2,000 incoming queries about applications, ~1,500 are resolved by AI and ~500 escalate to humans; measurable drops in contact volume and handling time. Email-GPT drafting is next; system logs, model costs and ISO27001 controls ensure auditable, non-training, non-retentive data handling.
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chapters (15)
- 0:00Introduction
- 1:03AI digital experience overview
- 3:13User expectations for AI
- 6:27AI search options
- 6:48Pitba case study
- 10:46EPSO challenges
- 11:30Understanding the European Personnel Selection Office
- 13:18AI search results
- 15:24Email automation with AI
- 16:05RAG transparency
- 18:12Auditing AI interactions
- 18:54Phased AI rollout
- 20:04Data compliance
- 20:51AI security
- 21:12Conclusion
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