How Our 2.2-Star App Adopted the In-App Review API and Rose to 4.2 Stars
summary
An Android bike‑share app raised its Play Store rating from 2.2 to 4.2 in about 1.5 months by adding Google Play’s In‑App Review API. The implementation triggers Play Core’s requestReviewFlow and launchReviewFlow on the ride detail screen and the post‑ride points screen, which roughly doubled review volume and produced a spike in 4–5 star reviews; a small risk of low scores did not materialize and Play Store recent‑reviews weighting sped the visible rating improvement. Reviews were exported to BigQuery, visualized in Redash, and pushed to Slack via Google Apps Script.
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chapters (12)
- 0:00Introduction
- 1:08Improving app ratings
- 3:42Low rating problems
- 6:34Why users rarely review
- 8:26Encouraging reviews
- 9:53In-App Review API
- 12:23API implementation
- 14:16Prompt placement
- 15:43Results after API
- 17:54Team review handling
- 20:42iOS review tips
- 21:26Key takeaways
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