Practical Tips for Converging ITIL and DevOps w/ ElectricFlow & ServiceNow
summary
Shows a working ElectricFlow pipeline that links to ServiceNow via a ServiceNow‑ElectricFlow plugin and REST calls, automatically auto‑create change records at each stage and use gates that ServiceNow flips on approval. Changes are classified by measurable signals — test coverage percentage, dependency count, past failure rate — so low‑risk items get auto‑approve low‑risk changes while high‑risk ones require human signoff. Demonstrated outcome: fully automated handoffs, respect for market‑hour deploy windows, and teams regain nights and weekends.
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chapters (16)
- 0:00Intro
- 1:37How does it fit into DevOps
- 2:22Categorize changes
- 3:38Highrisk changes
- 4:13Lowrisk changes
- 5:36Continuous integration for processes
- 6:12Practical example
- 6:48Autocreate change record
- 7:31Pipeline feature
- 7:54Auto create change request
- 8:53Auto create change record
- 9:52Practical environment
- 10:14Practical pipeline
- 10:37Explanation
- 13:19ServiceNow Plugin
- 14:01Final Thoughts
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