Metrics: Practical Lessons from One of Brazil's Largest E‑commerce Sites
summary
Centauro’s e-commerce team describes practical lessons for building and using business and operational metrics to monitor an online store hour-by-hour. The talk covers how to instrument and track key indicators so teams can quickly detect and diagnose drops in sales, avoiding guesswork, and shares real-world practices from their SRE and quality work at one of Brazil’s largest e-commerce sites.
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chapters (11)
- 0:00Introduction
- 5:042018 site crisis
- 8:54Performance team creation
- 11:23Evolution to SRE team
- 13:31Monitoring metrics and dashboards
- 16:23Business metrics and lost money
- 21:57Customer experience and trust
- 24:45Response time and checkout
- 27:44Future: integrated business metrics
- 31:20Black Friday and dev responsibility
- 33:09Closing
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