The Value Design brings to the Table
summary
Builds a lightweight care platform: a simple mobile app plus call-center workflow and an electronic medical record that ties to a unique patient ID and SMS reminders. Piloted in a rural public-health clinic with a 58-village catchment, the system tracks chronic patients, cuts missed follow-ups, and improves treatment handoffs. Uses low-bandwidth pages and a multilingual, voice-first interface so non-literate users can register and receive actionable alerts; several hospitals adopt the prototype into routine screening.
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chapters (5)
- 0:00Introduction
- 6:14Design in healthcare
- 10:31Design collaboration impact
- 14:48Prototyping and testing
- 18:15Q&A and closing
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