TelCo Network Analytics & Customer Experience Management on top of Data Lake
summary
Vip Mobile builds a small, on‑premise data lake that ingests CDRs, billing, CRM and OSS data to run two production apps: Network Analytics that gives real‑time sell/no‑sell checks, week‑ahead capacity predictions and anomaly detection, and Customer Experience Management that consolidates four–seven tools into one. The stack is Hadoop + Spark + Python with REST APIs and Elasticsearch, processes about 2 TB/day, and cuts home‑user handling time from ~45 to ~5 minutes (about 9x faster).
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chapters (10)
- 0:00Intro
- 0:48Agenda
- 1:30Big Data
- 1:58Big Data is Data
- 2:28TelCos silos
- 3:39Data Lake
- 5:16Home Internet
- 6:58Network Analytics
- 11:51Data Lake Architecture
- 21:09Biggest Obstacle
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