The Art and Science of Questioning
summary
Career testers learn to apply qualitative methods to testing: uses BDD with Cucumber and Python, runs exploratory scenarios that once found 76 bugs in four hours including a showstopper requiring four days of development, and conducts interviewing every stakeholder to map real problem spaces. Emphasizes Robert Stake’s interpretive, situational, empathic framework, avoiding leading questions, listening for silence, double‑checking anomalies (one data issue forces a two and a half week rebuild). Practices are concrete techniques, not vague theory.
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chapters (18)
- 0:00Introduction
- 1:10My Background
- 6:33Software Testing
- 18:53Situational Research
- 21:29Personalistic Empathy
- 27:11Silence
- 35:36Rework
- 36:56Interviewing yourself
- 38:33Quality differences
- 40:38Interviewing
- 42:42Managing lenses
- 44:55After a success release
- 46:22Confidence
- 49:13Customer Expectations
- 51:48Favorite Questions
- 53:53Conflicting Needs
- 56:17Tailoring to Larger Organizations
- 58:48Fluid Feature Requests
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