How design leadership transformed accessibility
summary
Cisco WebEx Control Hub makes accessibility a baseline by redesigning 51 components into an accessible web component library, running fast user feedback sessions with people with disabilities, and using the Applause vendor for WCAG checklists and testing. Designers receive hands-on training, engineering implements accessible components, and product gates now block features lacking accessibility which leads to eight months of accessible feature releases and targets like reduced S1‑S3 bugs by 5% and clearer VPAT progress.
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chapters (12)
- 0:00Introduction and motivation
- 13:29Key accessibility principles
- 14:09Start with empathy for users
- 15:31Define clear program goals
- 17:38Build strong alliances
- 19:42Leadership in accessibility
- 22:10Appoint accessibility champions
- 25:23Build accessible component library
- 32:22Measure and refine strategy
- 36:55Make accessibility mandatory
- 38:41Impact and future plans
- 43:16Q&A and closing
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