Building Inclusive Products for Users Everywhere
summary
A team builds and tests Google Station, a public Wi‑Fi system first deployed at Indian train stations and later launched in Indonesia, and finds concrete surprises: user testing on iPhones misses real users on Lenovo Acer Samsung phones and spotty 3G/4G, women are underrepresented in samples and refuse to collect phone number sign‑ons from fear of harassment, and Indonesian users prioritize speed over security so authentication must change; product changes include clearer sign‑on text, inclusive marketing imagery, and adjusted onboarding flows.
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