Agile transformation in customer service

on YouTube ↗47m

" summary

Describes a Non-Pressure Approach to agile transformation in customer service that aims to create an agile direction and better working environment without applying external pressure. Explains collaborating with all stakeholders to introduce agile practices and includes a reflective, open discussion with Mark Tödtling about the approach and its outcomes.

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" chapters (9)

1. 0:00Welcome
2. 2:40Initial Situation
3. 10:30First Steps
4. 18:03Team Building
5. 26:11Career & Development
6. 33:28The Journey Is Not Over Yet
7. 40:33How exactly do you assess skills or experience at different levels, and how are the next career steps decided?
8. 42:47How is the Improvement Board planned to be prioritized, in what time intervals, and who will be involved in the decision-making process?
9. 45:52Closing

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