Trust but Verify: Testing Agents in Copilot Studio
summary
Shows how Copilot Studio’s built-in tools actually catch failures: use the test canvas plus the conversation trace and variable inspector to watch topic triggers, variables and connector actions during a live prospect‑engagement agent that books demos; run automated keyword or custom evaluations and keep 10–15 regression phrases to run on every publish. Targets given: aim for ~90–95% trigger accuracy, <5% fallback rate and ≥90% escalation accuracy. Practical checklist: audit published agents, build an utterance bank, add pre‑publish smoke tests and run a 45‑minute exploratory session.
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chapters (11)
- 0:00Testing Copilot Studio agents
- 1:10Why testing agents is hard
- 6:29Agent vs software testing
- 10:22Four layers of agent testing
- 12:51Built-in testing tools overview
- 15:40Testing in agent development
- 18:51Advanced testing methods
- 21:43Live demo: testing a sales agent
- 28:30Key principles for testing
- 30:37Steps to test agents now
- 32:03Closing and call to action
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