Building Employee Experience Agents with Microsoft Copilot Studio and MCP Integration
summary
Company ABC runs a demo that stitches Microsoft Copilot Studio, Power Platform and MCP servers to build three production patterns: a workplace support agent that creates IT tickets (demo uses a Power Apps/Dataverse table standing in for ServiceNow and returns ticket IDs), an onboarding buddy that reads a 10-module Workday training table via MCP, and a time‑off agent that creates an Outlook calendar placeholder. Identity and governance use Entra IDs, Purview/Agent365 observability, and the orchestration agent routes between the three.
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chapters (11)
- 0:00Introduction
- 2:13Employee experience challenges
- 4:20Company ABC's platform
- 7:10Three agent use cases
- 10:58Governance and security
- 13:34Demo: Workplace support agent
- 18:26Demo: Onboarding buddy agent
- 24:21Demo: Time off management agent
- 29:49Multi-agent orchestration
- 33:04Key takeaways
- 35:13Q&A
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