'Comfort Zone' - Anna-Jayne Metcalfe KEYNOTE [ ACCU 2016 ]
summary
Argues that change triggers ancient limbic reactions, using the triune brain model and amygdala research to explain anger and resistance; shows concrete examples — sword-training making parries automatic, the Visual Studio 2012 greys rollout provoking a massive user backlash that forced partial rollback — and recommends practical mitigations: gradual changes, buy-in, tested policies. Presents codes as a safety net — code of conduct — and cites empathy as a teachable business skill that speeds adaptation and attracts talent.
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chapters (12)
- 0:00Introduction and personal story
- 3:05Instincts and learned behavior
- 8:53Brain structure and emotional responses
- 12:38Software UI changes and fear
- 17:39Anger and evolutionary triggers
- 21:23Code critique and tribalism
- 24:12Empathy as a skill and tool
- 33:23Managing change and reactions
- 41:24Diversity and inclusion challenges
- 46:24Empathy in business and society
- 51:52Call to action and future
- 53:12Q&A session
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