Knowledge Management - Nourishing and Enhancing Your Communication and Intelligence
summary
A knowledge manager starts small, documents incident labels and now sees peaks across 1,400 IR engagements a year for 5,300 customers, 3 trillion events weekly and 9 PB of telemetry. The team builds a TIMS (threat intelligence management system) with Ripger, adds an indicator of compromise importer, automates briefings and profiles, and exposes findings via an Elmo browser. Priorities are clear: communication, workstreams and data capture; contacts templates (including reasonable adjustments) improve collaborator use and the system proves useful in live incidents.
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chapters (15)
- 0:00Start
- 0:34Rebecca Taylor from Secureworks
- 3:29Overview of How Knowledge Management Works
- 3:41An Investment in Knowledge Pays the Best Interest
- 4:29What Is Knowledge Management
- 4:41Explicit Knowledge
- 5:05Implicit Knowledge
- 5:29Examples of Knowledge
- 9:25Process
- 10:15Master Data Management
- 13:34Motivation
- 15:53Communication Work Streams and Data Capture
- 16:20Data Capture
- 18:04Governance Legal and Insurance
- 19:43Work Streams
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