Leadership Without Borders: Working with Global Teams
summary
Distinguishes outsourcing from offshoring, argues the real value is follow the sun support that boosts client response and quality, and lists concrete practices that work: hiring for people first, using knowledge centered support and client run book playbooks, detailed inventory fields (IP datacenter OS SQL version), local managers for HR, regular visits, and clear handoffs. Names real challenges: cultural differences trump accents, Indian infrastructure and turnover, strict Polish labor laws, and the need to avoid micromanagement.
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chapters (9)
- 0:00Welcome
- 3:36Meet the speaker
- 8:19Outsourcing vs offshoring
- 15:09Global team challenges
- 25:21Benefits of global teams
- 28:56Lessons learned
- 43:29Building relationships
- 50:33Treat global as local
- 51:38Q&A
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