Unlock IT’s hidden potential: A battle-tested framework for building a high-value IT department
summary
Presents a three‑stage Business and IT Relationship Maturity Model (delivery partner → solution enabler → business partner) and concrete moves that shift IT up those stages: a centralized portfolio dashboard with monthly executive views that reveals investment trends and BAU ratio, a restructure into solution consultants plus a delivery hub that enables resource reallocation, and automation including AI in TAMMO for app ops. Shows measurable trust gains and clearer strategy alignment over two years.
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chapters (8)
- 0:00Transforming IT departments
- 4:18IT as cost center
- 6:33IT-business maturity model
- 11:11Maturity stages game
- 16:53Portfolio management case study
- 26:07Restructuring teams
- 31:47Driving change
- 33:53Summary and call to action
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