Discussion: Web Squared and the Economy of Work
summary
Argues that digital platforms are already remaking product supply and work: a contact center in the cloud routes calls to the best of 20,000+ remote agents, raising retention and creating thousands more weekly applicants; a Shenzhen supply manager cuts inventory from months to weeks and enables two‑day delivery, launching hardware (Chumby) across ten factories; a trade database uses shipments as votes to build 1.5 million companies across 190 countries; return on assets has fallen ~75% since 1965, so these cloud tools are framed as imperative.
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chapters (5)
- 0:00Start
- 3:05The Shift Index
- 7:23The Workforce in the Cloud
- 33:17Role of Corporations
- 34:29Challenges That Large Companies Face
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