Quality Assurance to Quality Engineering
summary
Case study of moving Coles from QA to Quality Engineering by building a federated Center for Enablement rather than centralizing testing, working with a three-member three-person enablement team to coach product teams across ~500 applications. Tooling includes a test‑data solution (Delix test data refresh) that pulls 4 TB from production in under five minutes. Outcomes: change failure rate stays <1%, deployments move from fortnightly to multiple times per week, delivery in digital is ~100x faster and cost of quality does not increase.
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chapters (11)
- 0:00Identifying the core problem
- 2:32Defining the transformation
- 5:05Strategy and implementation
- 8:03People, process, and tools
- 12:20Building a QE workforce
- 16:37Technology and standardization
- 20:37Governance and consistency
- 24:26Digital engineering case study
- 34:09Metrics and risk management
- 37:51Results and future outlook
- 41:50Closing thoughts and Q&A
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